SHIPPING

  • Orders are typically shipped within 2 business days after being placed and paid.
  • Standard delivery time is approximately 2 weeks (if shipped by postal service).
  • Standard shipping cost fee is CA $12, US $10.
  • Free shipping offer applies to all orders over CA $100 for Canada and US $80 for the US.
  • Free shipping credit will be shown on order summary if applied.
  • To guarantee our customers are 100% satisfied, online purchases can be exchanged or returned free of charge.
  • If you want to exchange or return a product, send it back to us within 14 days after you have received the product as long as the item is unused, unworn and not damaged or altered in any way. If you want to exchange your product for another, we are happy to change the size, color or provide you with another product of equal or lesser value. To find the best solution for you, we strongly encourage you to contact us before returning or exchanging any items (mama@kojo.shop).
  • For exchanges, you will be responsible for the return shipping cost to us; however, we will not charge you any additional shipping fee as we send you the new product.
  • If you are not satisfied with the product for any reason and do not want to exchange it for another, we will return your money within 14 days after the product is received by us.
  • Refunds will be in the same form of payment that was originally used for the purchase. If PayPal is used we will get in touch with you for your Debit or Credit Card payment details.
  • Wondering when your order will arrive? You can review your order by signing in to your Account and viewing your Order History.
  • If you made checkout without registration, you can use your email address and the token provided in your order confirmation e-mail.
  • For any queries and details regarding your order, please get in touch with us (mama@kojo.shop) and we will respond to you within 24 hours.
  • You have 3 payment options: pay by credit card, PayPal or bank transfer.
  • All prices are in CA $ for Canada or US $ for the US (tax included), there is an option to choose the currency in the banner on the right.
  • CA 12$/US 10$ shipping will be applied for orders below CA 100$/ US 80$.
  • Our least recommended payment option is bank transfer, your bank could charge you additional fee (it varies based on your bank account).
  • PayPal transfer could be used even without PayPal account.
  • If any issues by payment or you need any other payment solution, please contact: petra@kojo.shop. Thank you!
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